Terms of Sale & Legal Disclaimer
Last Updated: 2 March 2026
By purchasing from our website, you agree to the following terms and conditions.
1. Research Use Only
All products sold by Prestige Elixir are strictly intended for:
Laboratory research purposes
In-vitro research
Scientific and analytical use
By purchasing from this website, you confirm that:
You are over 18 years of age
You understand the nature of research products
You are purchasing for legitimate research purposes only
You will not use these products for human or animal administration
Prestige Elixir makes no representations regarding fitness for any purpose other than laboratory research.
2. Regulatory Compliance
It is the customer’s responsibility to:
Ensure compliance with local, state, and federal laws
Confirm that purchased products are legal in their jurisdiction
Prestige Elixir assumes no liability for misuse, improper handling, or unlawful purchase of products.
3. Limitation of Liability
Prestige Elixir shall not be held liable for:
Improper storage or handling
Misuse or unauthorised application
Consequential damages
Personal injury resulting from misuse
📦 Shipping Policy
Processing Time
Orders are processed within 1–3 business days after payment confirmation.
During peak periods, processing may take longer.
Shipping Within Australia
Standard shipping: 2–8 business days
Express shipping: 1–3 business days
Tracking information will be provided via email once dispatched.
Lost or Delayed Packages
If your package is delayed:
Contact the shipping carrier first
Then contact us at info@prestigeelixir.com
We will assist where possible but cannot guarantee shipping carrier performance.
🔁 Refund & Returns Policy
Refund Eligibility
Returns may only be issued if:
The incorrect item was sent
The item arrived damaged
Claims must be made within 48 hours of delivery, with:
Clear photographic evidence
Order number
Description of issue
Non-Refundable Situations
We do not offer refunds for:
Change of mind
Incorrect product selection
Improper storage
Exposure to heat after delivery
Delays caused by postal services
Privacy Policy
We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information We Collect
We may collect personal information including:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely via third-party providers)
- Order history
We only collect information that is reasonably necessary to provide our products and services.
How We Use Your Information
We use your information to:
- Process and fulfil orders
- Provide customer support
- Send order confirmations and shipping updates
- Comply with legal obligations
Payment Security
All payments are processed through secure third-party payment gateways. Prestige Elixir does not store full credit card details on our servers. Payment providers use encrypted technology to safeguard your financial information.